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Notes |
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(0001755)
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user19
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1969-12-31 17:33
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I'm guessing that the user must have some sort of profile issue with their network. I see of no reason why this should happen. Every user should have access to their appdata. |
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(0001778)
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user19
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1969-12-31 17:33
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Hi Sascha,
I’ve talked to our MAC person and he said it’s likely that a component (Mozilla ActiveX) isn’t installing correctly.
Let’s see if this resolves the problem:
1. Download the Mozilla component from http://megasoftware.net/mega5/InstallMozilla.exe [^] to your desktop.
2. Open a terminal (Applications->Utilities->Terminal)
3. Run Sudo su to get admin privilates.
4. Type “cd /Applications/Mega_5.0.app/Contents/Resources/Darwine/Wine.bundle/Contents/bin” in the terminal.
5. Type “ ./wine /Users/PUT YOUR USERNAME HERE/Desktop/InstallMozilla.exe”
6. You should briefly see a screen which says “First time install”. Give this a few minutes.
7. Now try running MEGA 5 again.
If you get the same error as last time then I have one other installer for you to try (The original unmodified version).
1. Download the Mozilla component from http://megasoftware.net/mega5/MozillaControl1712.exe [^] to your desktop.
2. Open a terminal (Applications->Utilities->Terminal)
3. Run Sudo su to get admin privilates.
4. Type “cd /Applications/Mega_5.0.app/Contents/Resources/Darwine/Wine.bundle/Contents/bin” in the terminal.
5. Type “./wine /Users/PUT YOUR USERNAME HERE/Desktop/MozillaControl1712.exe”
6. X11 will load and you will see a screen titled “Mozilla ActiveX Control v1.7.12 Setup: Install…”.
7. Click Install, wait for the files to copy, then click the “Close” button when it appears.
8. Now try running MEGA 5 again, it (hopefully) will run.
Hopefully one of these installers will fix the problem. Please let me know the results you got (errors or success). If you have any questions please don’t hesitate to ask.
Daniel Peterson |
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(0001777)
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user19
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1969-12-31 17:33
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Some additional information:
System Version: Mac OS X 10.6.4 (10F569)
Kernel Version: Darwin 10.4.0
Boot Volume: MacGulo
Boot Mode: Normal
Computer Name: Sascha Rösner’s MacGulo (2)
User Name: Sascha Rösner (sascharosner)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 4:54
Sascha |
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(0001776)
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user19
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1969-12-31 17:33
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Hi Daniel,
no worries. I am happy to communicate and get some help from the MEGA Team !
Yes, I am using mainly english language. The Operation system is MAC OSX 10.6 engl. and just a very few software packages are in german language. Here`s my hardware in case this might help:
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro5,4
Processor Name: Intel Core 2 Duo
Processor Speed: 2.53 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBP53.__ _ _ _ _
SMC Version (system): 1.49f2
Serial Number (system): W8_ _ _ _ _ _ _ _
Hardware UUID: A6E5E73_ _ _ _ _
Sudden Motion Sensor:
State: Enabled
This is the link which was provided by the "register form"
http://www.megasoftware.net/beta/download.php?email=mail@sascharoesner.de&location=primary&version=mac-5.0b4 [^]
Hence, 5.0 b4
I can`t see the build number as I only manage to get to the welcome (Initial Install Screen). Exactly this one from my screenshot. http://www.etoology.net/index.php/software/genetics/144-mega-50-beta.html [^]
However, while this this is spinning around, I cant use the "about option" and the only thing I see here is: Mega 5.0 Version 1.0 Copyright 2009
Update: I just tried the same thing with the version I downloaded today. Same same.
Thank you once more for your support !
Sascha |
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(0001775)
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user19
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1969-12-31 17:33
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Hi Sascha,
Let me apologize for not getting back to you sooner, we recently had a programmer leave so it’s taking me longer to respond to users.
I want to ask you if you use any language other than English on the Mac which is having trouble installing MEGA. Is the only English you use on that mac English?
What is the build number of the version you have?
The number is written on the bottom of MEGA’s main window (you should see something like Beta Release Expires on: September 1, 2010 (#XXXXXXX).
If the build number is not 5100623 then the version is out of date, and there was a bug very close to what you are describing on non-English systems.
I look forward to your response,
Daniel |
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(0001774)
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user19
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1969-12-31 17:33
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X connection to /tmp/launch-ZrJRsg/org.x:0 broken (explicit kill or server shutdown).
Sascha-R-sners-MacGulo-2:~ sascharosner$ X connection to /tmp/launch-ZrJRsg/org.x:0 broken (explicit kill or server shutdown).
forgot these lines
Sascha |
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(0001773)
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user19
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1969-12-31 17:33
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Hi Daniel,
thank you one more for your support. Unfortunately, I received the same like when I was installing the beta version the very first time. But now I saw the "Initial install Estimatedtime remaining: 3 min" Screen which I haven`t seen at the second and third time ... there was only the spinning wheel. But that is obvious as due to the remaining install files which I know removed thanks to your help.
Just about 30 sec before end of the initial install should end, an sound appeared and X11 started.... then the welcome screen from Mega started over back to " 3 min remaining" ... counting down again and again....
Thus, I repeated steps 1-7 as suggested by you and here`s the result:
Sascha-R-sners-MacGulo-2:~ sascharosner$ cd $Home
Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf .win
Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf .MEGA_Required
Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf MEGA
Sascha-R-sners-MacGulo-2:~ sascharosner$ rm MEGAInstallLog.txt
Sascha-R-sners-MacGulo-2:~ sascharosner$ sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app
Failed to load DLL mshtml
fixme:reg:GetNativeSystemInfo (0x32fc68) using GetSystemInfo()
err:ole:COMPOBJ_DllList_Add couldn't load in-process dll L"C:\\PROGRA~1\\MOZILL~1.12\\mozctlx.dll"
err:ole:create_server class {1339b54c-3453-11d2-93b9-000000000000} not registered
err:ole:CoGetClassObject no class object {1339b54c-3453-11d2-93b9-000000000000} could be created for context 0x5
fixme:resource:GetGuiResources (0xc0,0): stub
Hope that might help you (and me) out ?
Thank you !!!!
Sascha |
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(0001772)
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user19
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1969-12-31 17:33
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Hello Sascha,
It appears that the initial install was corrupted and did not uninstall correctly. Please follow the steps below to fully uninstall MEGA and reinstall it.
1. Open a copy of 'Terminal' (you can do this by typing 'terminal' into spotlight)
2. Navigate to your home directory (the terminal command is 'cd $HOME' without the quote marks)
3. Remove the hidden '.wine' directory (the terminal command is 'rm -rf .wine')
4. Remove the hidden '.MEGA_Required' directory (the terminal command is 'rm -rf .MEGA_Required' without the quote marks)
5. Remove the 'MEGA' directory (the terminal command is 'rm -rf MEGA' without the quote marks)
6. Remove the 'MEGAInstallLog.txt' file (the terminal command is 'rm MEGAInstallLog.txt' without the quote marks)
7. Download a new copy of MEGA5_Setup.dmg, open the file, and drag the MEGA icon into your applications folder
8. Run MEGA
If the problems persist please repeat steps 1-7 and instead run MEGA by opening terminal and typing 'sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app' without the quotes and push enter and send us the resulting text.
Thanks,
MEGA Support Team |
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(0001771)
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user19
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1969-12-31 17:33
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Hi Daniel,
thanks for your email ! Here`s the output from terminal copied in line.
In fact i tried to send the bug report but that didn`t work out. Here the output:
Sascha-R-sners-MacGulo-2:~ sascharosner$ sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app
Failed to load DLL mshtml
fixme:reg:GetNativeSystemInfo (0x32fc68) using GetSystemInfo()
err:ole:COMPOBJ_DllList_Add couldn't load in-process dll L"C:\\PROGRA~1\\MOZILL~1.12\\mozctlx.dll"
err:ole:create_server class {1339b54c-3453-11d2-93b9-000000000000} not registered
err:ole:CoGetClassObject no class object {1339b54c-3453-11d2-93b9-000000000000} could be created for context 0x5
fixme:resource:GetGuiResources (0xc0,0): stub
I just downloaded the *.dmg file yesterday.
I uninstalled the Mega 5 seveal times and tried again. No difference. Therefore, your mentioned file just contains these lines:
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
No previous version to uninstall
Mozilla Active X already installed
install successfull, Starting Mega
Thank you so much !
Sascha
--
sascha rösner
kirchweg 2
35043 marburg
www.sascharoesner.de
fon: +49 (0)6421 9685521
mobil: +49 (0)176 21318790
fax: +49 (0)6421 9685529
skype: sascha.roesner
www.fotouristen.de
www.pixeldiversity.com |
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(0001770)
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user19
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1969-12-31 17:33
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Hi Sascha,
If you could email me the debug file that would be helpful in finding what went wrong. It is called MEGAInstallLog.txt and is located in your home folder. The Mac installer is fairly new so some hiccups are expected. If you downloaded it before July 2nd then you want to re-download the latest version since we fixed an install issue with non-english systems.
If you could also go to the top right corner of your screen and click on the magnifying glass, in the search box type “terminal”. Open the terminal application when search finds it. This should open a white screen with text in it, now type the following command and press enter to run it:
sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app
Go ahead and copy the output from that command into an email back to me.
Daniel Peterson
MEGA Application Developer
Center for Evolutionary Medicine and Informatics
The Biodesign Institute @ Arizona State University |
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(0001814)
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user19
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1969-12-31 17:33
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Hey Daniel,
unfortunately, I did not manage to get MEGA 5b running on my MAC. I rceived several errors when trying to follow your steps. However, I think I finally managed to install the activeX stuff but received the same "spinning initial installation process" when trying to start MEGA. And it is only possible to stop that never ending story by force quitting MAGASplash.exe
I`am afraid I have to use Mega in a virtual Windows machine, which makes it rather slow. I would have loved to see it running on my MAC OSX.
Please find attached a number of screenshot from my trials to install Mega.
Thank you very much for your input and help !
Sascha |
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(0002548)
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user614
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1969-12-31 17:33
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No activity on this report and we moved on to Mega 5.05 several months ago |
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(0002121)
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user19
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1969-12-31 17:33
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With the release of MEGA 5.03 we anticipate no issues installing mega on mac anymore. I emailed Sascha to see what the result was of the new version on the mac which was acting up. |
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(0004889)
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guest
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2022-03-08 07:07
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(0005901)
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guest
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2022-12-05 06:59
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(0006199)
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guest
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2023-04-14 00:41
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untitled-text-7 (1).mas (1,008,026) 2022-04-25 12:43