MantisBT - MEGA
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IDProjectCategoryView StatusDate SubmittedLast Update
0000328MEGA[All Projects] Feedbackpublic2016-12-04 23:032016-12-06 07:12
Reporterguest 
Assigned Togstecher 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusresolvedResolutionwon't fix 
PlatformOSOS Version
Product VersionMEGA-CC 11 (command line version) 
Target VersionFixed in Version 
First NameRukmali
Last NameWimalarathne
Emailtrwimalarathne@yahoo.com
Confirm Emailtrwimalarathne@yahoo.com
Summary0000328: unable to install in windows 7
DescriptionThe mentioned programme can't be installed in my computer windows 7.
 I was using mega 6 earlier but now i can't open my sequences in that also. So I tried the version 7, but it can't be installed. As this product is very useful for me I'd be grateful if you could tell me how can i use it.
A big thank you for your valuable product which helps us a lot in this genetic analysis
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Issue History
Date ModifiedUsernameFieldChange
2016-12-04 23:03guestNew Issue
2016-12-05 11:30gstecherAssigned To => gstecher
2016-12-05 11:30gstecherStatusnew => assigned
2016-12-05 11:30gstecherNote Deleted: 0000348
2016-12-05 11:30gstecherNote Added: 0003724
2016-12-06 07:12gstecherNote Added: 0003726
2016-12-06 07:12gstecherStatusassigned => resolved
2016-12-06 07:12gstecherResolutionopen => won't fix

Notes
(0003724)
gstecher   
2016-12-05 11:30   
Hi Rukmali,

I am writing in response to the bug report you recently submitted regarding the MEGA software. Can you give more detailed information about the error you encountered? What is the error message shown? Can you send a screen shot of the error?

--
Best regards,

Glen Stecher
Institute for Genomics and Evolutionary Medicine
igem.temple.edu
(0003726)
gstecher   
2016-12-06 07:12   
Hi Rukmali,

It looks like you have a 32-bit operating system but MEGA7 is for 64-bit systems only. You can download MEGA6 (which runs on 32-bit systems) from:

http://www.megasoftware.net/older_versions [^]

On 12/5/2016 9:07 PM, Rukmali Wimalarathne wrote:
> Dear Glen,
> Thank you for your quick response. I'm herewith sending the screen shot of the error message. I have done all the required actions mentioned in the help area. (uninstalling the Virus guard, Control panel settings and also uninstalling the older mega version). Also i was unable to open the AB1 files through the older version and also couldn't transfer to mega files. I would be really grateful if you could tell me how to fix this and get use to this valuable product. Thank you again for the attention.
>
> Regards
> Rukmali