MantisBT - MEGA
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0006754MEGA[All Projects] Feedbackpublic2025-04-11 07:492025-04-23 08:27
Reporterguest 
Assigned Togstecher 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusresolvedResolutionfixed 
PlatformWindowsOS11OS Version
Product VersionMEGA 11 
Target VersionFixed in Version 
First NameDiego
Last NameSilva
Emaildignacioss@hotmail.com
Confirm Emaildignacioss@hotmail.com
Summary0006754: The software crashes
DescriptionThe program automatically closes when I try to open a protein secuence, I tried the most recent version of mega but it says "access violation", I cheched out that my secuences were all in the correct format but nothing seems to work. Thanks forehand for your response.
Regards.
-Diego S.
Steps To Reproduce
Additional Information
TagsNo tags attached.
Relationships
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2025-04-11 07:49guestNew Issue
2025-04-22 15:37gstecherAssigned To => gstecher
2025-04-22 15:37gstecherStatusnew => assigned
2025-04-22 15:37gstecherNote Added: 0008051
2025-04-23 08:27gstecherNote Added: 0008052
2025-04-23 08:27gstecherStatusassigned => resolved
2025-04-23 08:27gstecherResolutionopen => fixed
2025-04-23 08:27gstecherNote Added: 0008053

Notes
(0008051)
gstecher   
2025-04-22 15:37   
Hi Diego,

I am writing in response to the bug report you recently submitted to the MEGA bug tracker. Can you send me the data file you were trying to open when the access violation error occurred so that I can debug the problem? Thanks!


Best regards,

Glen Stecher
(0008052)
gstecher   
2025-04-23 08:27   
Hi Diego,

Thanks for sending that file. The error you get occurs because that data file is not formatted in any way. Please see the attached where I have formatted the data using the FASTA format.

Best regards,

Glen Stecher
(0008053)
gstecher   
2025-04-23 08:27   
The AV is fixed in 12.0.12