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IDProjectCategoryView StatusDate SubmittedLast Update
0001612MEGASequence Data Explorerpublic2019-12-04 05:372019-12-04 10:35
Reporterguest 
Assigned Togstecher 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusresolvedResolutionunable to reproduce 
PlatformPCOSWindows 
Product VersionMEGA 11 (Graphical Interface version) 
Target VersionFixed in Version 
Summary0001612: TraceEditer
DescriptionWhile correcting sequence data, I found the horizontal scroll bar in TraceEditer didn't work at all. Although I tried rebooting my laptop, it wouldn't work. I cannot see what causes this error.
TagsNo tags attached.
Attach Tags (Separate by ",")
First NameChika
Last NameZemmoto
Emailchika-z@gmail.com
Confirm Emailchika-z@gmail.com
Attached Files

- Relationships

-  Notes
(0004337)
gstecher (administrator)
2019-12-04 10:34

 Hi Chika,

I am writing in response to the bug report you recently submitted regarding the MEGA software. I am not able to duplicate the error you described. Which version of MEGA are you using? Can you send me a screen shot of the Trace Editor window?

--
Best regards,
Glen Stecher
Institute for Genomics and Evolutionary Medicine
igem.temple.edu
(0004338)
gstecher (administrator)
2019-12-04 10:35

 Invalid email address given by user:

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser [^] 35sor8403133ple.59 - gsmtp

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; tuf81013@temple.edu
Arrival-Date: Wed, 04 Dec 2019 09:34:15 -0800 (PST)
X-Original-Message-ID: <8e9b0854-7860-68b0-5e40-93c2f2251931@temple.edu>

Final-Recipient: rfc822; chika-z@gmail.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser [^] 35sor8403133ple.59 - gsmtp
Last-Attempt-Date: Wed, 04 Dec 2019 09:34:17 -0800 (PST)
(0004339)
gstecher (administrator)
2019-12-04 10:35

 invalid email address provided by user:


The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser [^] 35sor8403133ple.59 - gsmtp

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; tuf81013@temple.edu
Arrival-Date: Wed, 04 Dec 2019 09:34:15 -0800 (PST)
X-Original-Message-ID: <8e9b0854-7860-68b0-5e40-93c2f2251931@temple.edu>

Final-Recipient: rfc822; chika-z@gmail.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser [^] 35sor8403133ple.59 - gsmtp
Last-Attempt-Date: Wed, 04 Dec 2019 09:34:17 -0800 (PST)

- Issue History
Date Modified Username Field Change
2019-12-04 05:37 guest New Issue
2019-12-04 10:34 gstecher Assigned To => gstecher
2019-12-04 10:34 gstecher Status new => assigned
2019-12-04 10:34 gstecher Note Added: 0004337
2019-12-04 10:35 gstecher Note Added: 0004338
2019-12-04 10:35 gstecher Note Added: 0004339
2019-12-04 10:35 gstecher Status assigned => resolved
2019-12-04 10:35 gstecher Resolution open => unable to reproduce

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