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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000328 | MEGA | [All Projects] Feedback | public | 2016-12-04 23:03 | 2016-12-06 07:12 | ||||
| Reporter | guest | ||||||||
| Assigned To | gstecher | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | resolved | Resolution | won't fix | ||||||
| Platform | OS | ||||||||
| Product Version | MEGA-CC 11 (command line version) | ||||||||
| Target Version | Fixed in Version | ||||||||
| Summary | 0000328: unable to install in windows 7 | ||||||||
| Description | The mentioned programme can't be installed in my computer windows 7. I was using mega 6 earlier but now i can't open my sequences in that also. So I tried the version 7, but it can't be installed. As this product is very useful for me I'd be grateful if you could tell me how can i use it. A big thank you for your valuable product which helps us a lot in this genetic analysis | ||||||||
| Tags | No tags attached. | ||||||||
| Attach Tags | (Separate by ",") | ||||||||
| First Name | Rukmali | ||||||||
| Last Name | Wimalarathne | ||||||||
| trwimalarathne@yahoo.com | |||||||||
| Confirm Email | trwimalarathne@yahoo.com | ||||||||
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(0003724) gstecher (administrator) 2016-12-05 11:30 |
Hi Rukmali, I am writing in response to the bug report you recently submitted regarding the MEGA software. Can you give more detailed information about the error you encountered? What is the error message shown? Can you send a screen shot of the error? -- Best regards, Glen Stecher Institute for Genomics and Evolutionary Medicine igem.temple.edu |
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(0003726) gstecher (administrator) 2016-12-06 07:12 |
Hi Rukmali, It looks like you have a 32-bit operating system but MEGA7 is for 64-bit systems only. You can download MEGA6 (which runs on 32-bit systems) from: http://www.megasoftware.net/older_versions [^] On 12/5/2016 9:07 PM, Rukmali Wimalarathne wrote: > Dear Glen, > Thank you for your quick response. I'm herewith sending the screen shot of the error message. I have done all the required actions mentioned in the help area. (uninstalling the Virus guard, Control panel settings and also uninstalling the older mega version). Also i was unable to open the AB1 files through the older version and also couldn't transfer to mega files. I would be really grateful if you could tell me how to fix this and get use to this valuable product. Thank you again for the attention. > > Regards > Rukmali |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2016-12-04 23:03 | guest | New Issue | |
| 2016-12-05 11:30 | gstecher | Assigned To | => gstecher |
| 2016-12-05 11:30 | gstecher | Status | new => assigned |
| 2016-12-05 11:30 | gstecher | Note Deleted: 0000348 | |
| 2016-12-05 11:30 | gstecher | Note Added: 0003724 | |
| 2016-12-06 07:12 | gstecher | Note Added: 0003726 | |
| 2016-12-06 07:12 | gstecher | Status | assigned => resolved |
| 2016-12-06 07:12 | gstecher | Resolution | open => won't fix |
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Issue History |
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