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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0006754 | MEGA | [All Projects] Feedback | public | 2025-04-11 07:49 | 2025-04-23 08:27 | ||||
| Reporter | guest | ||||||||
| Assigned To | gstecher | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | Windows | OS | 11 | ||||||
| Product Version | MEGA 11 | ||||||||
| Target Version | Fixed in Version | ||||||||
| Summary | 0006754: The software crashes | ||||||||
| Description | The program automatically closes when I try to open a protein secuence, I tried the most recent version of mega but it says "access violation", I cheched out that my secuences were all in the correct format but nothing seems to work. Thanks forehand for your response. Regards. -Diego S. | ||||||||
| Tags | No tags attached. | ||||||||
| Attach Tags | (Separate by ",") | ||||||||
| First Name | Diego | ||||||||
| Last Name | Silva | ||||||||
| dignacioss@hotmail.com | |||||||||
| Confirm Email | dignacioss@hotmail.com | ||||||||
| Attached Files | |||||||||
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Notes |
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(0008051) gstecher (administrator) 2025-04-22 15:37 |
Hi Diego, I am writing in response to the bug report you recently submitted to the MEGA bug tracker. Can you send me the data file you were trying to open when the access violation error occurred so that I can debug the problem? Thanks! Best regards, Glen Stecher |
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(0008052) gstecher (administrator) 2025-04-23 08:27 |
Hi Diego, Thanks for sending that file. The error you get occurs because that data file is not formatted in any way. Please see the attached where I have formatted the data using the FASTA format. Best regards, Glen Stecher |
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(0008053) gstecher (administrator) 2025-04-23 08:27 |
The AV is fixed in 12.0.12 |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2025-04-11 07:49 | guest | New Issue | |
| 2025-04-22 15:37 | gstecher | Assigned To | => gstecher |
| 2025-04-22 15:37 | gstecher | Status | new => assigned |
| 2025-04-22 15:37 | gstecher | Note Added: 0008051 | |
| 2025-04-23 08:27 | gstecher | Note Added: 0008052 | |
| 2025-04-23 08:27 | gstecher | Status | assigned => resolved |
| 2025-04-23 08:27 | gstecher | Resolution | open => fixed |
| 2025-04-23 08:27 | gstecher | Note Added: 0008053 | |
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Issue History |
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