0000738: Mega 7 doesn't work on macOS high sierra

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Date Submitted

Last Update

0000738

MEGA

Installation

public

2018-04-15 20:09

2018-04-16 14:55

Reporter

guest

Assigned To

gstecher

Priority

normal

Severity

minor

Reproducibility

have not tried

Status

resolved

Resolution

fixed

Platform

Mac

OS X

Product Version

MEGA 11 (Graphical Interface version)

Target Version

Fixed in Version

Summary

0000738: Mega 7 doesn't work on macOS high sierra

Description

Dear Sir/Madam,
Good morning. I am a graduate student from NTU, Singapore and I take advantages of Mega 7 software on my bioinformatics study. I use Mega 7.0(GUI, for MacOS) on MacBook Pro with OS sierra and the software ran very well. Unfortunately, Mega 7.0 doesn't work (the software could be opened, but no window appeared) after I updated the system software to MacOS high sierra (version 10.13.4) which has been reported of incompatibility with the 32bit software. Then I reinstalled the Mega 7, but it still failed to work. I also tried Mega-CC and order version (Mega 6.0) on the new system (MacOS high sierra), but they all failed to work. Is there any way for me to fix this problem? Thank you very much!

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First Name

jiashu

Last Name

chu

nie16chuj1667@e.ntu.edu.sg

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nie16chuj1667@e.ntu.edu.sg

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Notes
(0003977) gstecher (administrator) 2018-04-16 14:55	Hi Jiashu, I am writing in response to the bug report you recently submitted regarding the MEGA7 software. A new build was released today that should resolve the issue that you encountered. It can be downloaded from: https://www.megasoftware.net/releases/MEGA7.0.26_mac32_setup.dmg [^] Can you uninstall the current build of MEGA7 that you have and reinstall using the new build? -- Best regards, Glen Stecher Institute for Genomics and Evolutionary Medicine igem.temple.edu

Issue History
Date Modified	Username	Field	Change
2018-04-15 20:09	guest	New Issue
2018-04-16 14:55	gstecher	Note Added: 0003977
2018-04-16 14:55	gstecher	Status	new => resolved
2018-04-16 14:55	gstecher	Resolution	open => fixed
2018-04-16 14:55	gstecher	Assigned To	=> gstecher