0001642: University work

(0001411)
user19
1969-12-31 17:33

He may be refering to the contigs.meg example file which ships with MEGA since it has only 2 sequences.
Remember to try and reproduce this with 4.1 not MEGA 5. Good luck Nick.

(0001412)
user19
1969-12-31 17:33

Reminder sent to: user156

Even though this bug is assigned it's NEW to you. It just came in today.

(0001424)
agasky (reporter)
1969-12-31 17:33

Hello Andrea,

  Thanks for contacting us, sorry to hear you are experiencing problems using MEGA. To resolve your issue I need to be able to reproduce this effect on my system. Does this happen with only certain files? Could you please send me the data file that is causing this to happen?

  Do you recieve any error messages before MEGA freezes?

Thanks,
  Nick

(0001427)
agasky (reporter)
1969-12-31 17:33

Hi Nick,
Thanks for getting back to me. I received sequence files from a company (they use an ABI sequencer I believe). I've now had this problem on a couple different computers. I have problems with all the files, but all the files are essentially the same. I never receive any sort of error message (before or after it freezes)- the program just simply freezes. I've attached one of the files for you.
Thanks for your help!

Andrea

(0001428)
agasky (reporter)
1969-12-31 17:33

She sent a few more files as well in a second email

(0001429)
agasky (reporter)
1969-12-31 17:33

Hello Andrea,

Thanks for sending me your files; I was able to open all of them without a problem on my system. Which version of MEGA 4.1 Beta are you using (beta 1, beta 2, beta 3), it should say which version if you click "Help"->"About"? Is the computer you are running this on an older computer (more than 3 years old)? Are you using Windows XP, Vista, 2000, 98, or 95?

Thanks,
Nick

(0001430)
agasky (reporter)
1969-12-31 17:33

I'm thinking that the computer she is using might be running out of memory. I tested the files she sent me and was able to open all 4 without any problem. I modified the 4 files to make 15 files and was able to open all 15 files without any problem.

I opened them from the Alignment Explorer, from the Main Menu, from an already opened trace editor.

I tried running in user (non-administrator) mode and opening multiple files with no problem.

(0001432)
agasky (reporter)
1969-12-31 17:33

I'm using MEGA 4.0.2 on my computer (that's what is says on the top bar of the program, but could not get any information from the "about" section. My laptop is probably about 3.5 years old, but I've successfully used MEGA before and another computer in the lab I tried is about a year old and we still had problems. And I'm using Windows XP.
Thanks again!
Andrea

(0001433)
agasky (reporter)
1969-12-31 17:33

Downloaded 4.0.2 and re-ran the tests but could not get MEGA to freeze. When I set line width to 3 pixels however, it ate up a significant amount of CPU and did temporairly freeze MEGA. However, the trace form doesn't save settings so the pixel width would be it's default of 1px which doesn't take almost any cpu. I was able to open 10 trace files with no problem.

Updating bug report to say 4.0.2 instead of the 4.1beta that the reporter initially selected.

(0001434)
user19
1969-12-31 17:33

Ask for her appdata folder. Try to reproduce results with that.

(0001435)
agasky (reporter)
1969-12-31 17:33

I'm out of ideas for things to try and asked Dan for help. He suggested getting a copy of her AppData directory.

(0001436)
agasky (reporter)
1969-12-31 17:33

Hello Andrea,

There is a folder on your system which stores settings for MEGA. With this information I can more accurately reproduce your setup. Using the steps below, you should be able to send this information to me.

1. Click on the Start button on the bottom left hand corner of your screen
2. Choose Run, and type "%appdata%" into the textbox that pops up, and click OK
3. In the window that pops up, look for a folder called "MEGA4_4024" and right click on it
4. Hover over "Send To" and in the sub-menu, click "Compressed (zipped) folder"
5. In the open window, it should create a file called "MEGA4_4024.zip", you can move this to your desktop
6. Attach the file, "MEGA4_4024.zip" when you reply to this email.

Thanks for helping to improve MEGA,
Nick

(0001439)
agasky (reporter)
1969-12-31 17:33

Nick,
Thank you for all your help. I did not have a Mega4_4024 folder. Instead I have a 4028, 4104, and a 4153. I will try and send you all three, though I'm not sure they will all make it into one email.
Thanks again!
Andrea

(0001440)
agasky (reporter)
1969-12-31 17:33

Hello Andrea,

From the files you sent me, it looks like you are opening these files from another computer on the network. Could you please try copying all the files you would like to open to your local computer and opening them from there?

Thanks,
Nick

(0001596)
agasky (reporter)
1969-12-31 17:33

User has not responded for 5 months. The last suggestion of moving the files from the network drive to the local drive might have worked since the user has not responded to emails since that suggestion.

(0004346)
gstecher (administrator)
2019-12-13 09:37

just feedback

Notes
(0001411) user19 1969-12-31 17:33	He may be refering to the contigs.meg example file which ships with MEGA since it has only 2 sequences. Remember to try and reproduce this with 4.1 not MEGA 5. Good luck Nick.

(0001412) user19 1969-12-31 17:33	Reminder sent to: user156 Even though this bug is assigned it's NEW to you. It just came in today.

(0001424) agasky (reporter) 1969-12-31 17:33	Hello Andrea, Thanks for contacting us, sorry to hear you are experiencing problems using MEGA. To resolve your issue I need to be able to reproduce this effect on my system. Does this happen with only certain files? Could you please send me the data file that is causing this to happen? Do you recieve any error messages before MEGA freezes? Thanks, Nick

(0001427) agasky (reporter) 1969-12-31 17:33	Hi Nick, Thanks for getting back to me. I received sequence files from a company (they use an ABI sequencer I believe). I've now had this problem on a couple different computers. I have problems with all the files, but all the files are essentially the same. I never receive any sort of error message (before or after it freezes)- the program just simply freezes. I've attached one of the files for you. Thanks for your help! Andrea

(0001428) agasky (reporter) 1969-12-31 17:33	She sent a few more files as well in a second email

(0001429) agasky (reporter) 1969-12-31 17:33	Hello Andrea, Thanks for sending me your files; I was able to open all of them without a problem on my system. Which version of MEGA 4.1 Beta are you using (beta 1, beta 2, beta 3), it should say which version if you click "Help"->"About"? Is the computer you are running this on an older computer (more than 3 years old)? Are you using Windows XP, Vista, 2000, 98, or 95? Thanks, Nick

(0001430) agasky (reporter) 1969-12-31 17:33	I'm thinking that the computer she is using might be running out of memory. I tested the files she sent me and was able to open all 4 without any problem. I modified the 4 files to make 15 files and was able to open all 15 files without any problem. I opened them from the Alignment Explorer, from the Main Menu, from an already opened trace editor. I tried running in user (non-administrator) mode and opening multiple files with no problem.

(0001432) agasky (reporter) 1969-12-31 17:33	I'm using MEGA 4.0.2 on my computer (that's what is says on the top bar of the program, but could not get any information from the "about" section. My laptop is probably about 3.5 years old, but I've successfully used MEGA before and another computer in the lab I tried is about a year old and we still had problems. And I'm using Windows XP. Thanks again! Andrea

(0001433) agasky (reporter) 1969-12-31 17:33	Downloaded 4.0.2 and re-ran the tests but could not get MEGA to freeze. When I set line width to 3 pixels however, it ate up a significant amount of CPU and did temporairly freeze MEGA. However, the trace form doesn't save settings so the pixel width would be it's default of 1px which doesn't take almost any cpu. I was able to open 10 trace files with no problem. Updating bug report to say 4.0.2 instead of the 4.1beta that the reporter initially selected.

(0001434) user19 1969-12-31 17:33	Ask for her appdata folder. Try to reproduce results with that.

(0001435) agasky (reporter) 1969-12-31 17:33	I'm out of ideas for things to try and asked Dan for help. He suggested getting a copy of her AppData directory.

(0001436) agasky (reporter) 1969-12-31 17:33	Hello Andrea, There is a folder on your system which stores settings for MEGA. With this information I can more accurately reproduce your setup. Using the steps below, you should be able to send this information to me. 1. Click on the Start button on the bottom left hand corner of your screen 2. Choose Run, and type "%appdata%" into the textbox that pops up, and click OK 3. In the window that pops up, look for a folder called "MEGA4_4024" and right click on it 4. Hover over "Send To" and in the sub-menu, click "Compressed (zipped) folder" 5. In the open window, it should create a file called "MEGA4_4024.zip", you can move this to your desktop 6. Attach the file, "MEGA4_4024.zip" when you reply to this email. Thanks for helping to improve MEGA, Nick

(0001439) agasky (reporter) 1969-12-31 17:33	Nick, Thank you for all your help. I did not have a Mega4_4024 folder. Instead I have a 4028, 4104, and a 4153. I will try and send you all three, though I'm not sure they will all make it into one email. Thanks again! Andrea

(0001440) agasky (reporter) 1969-12-31 17:33	Hello Andrea, From the files you sent me, it looks like you are opening these files from another computer on the network. Could you please try copying all the files you would like to open to your local computer and opening them from there? Thanks, Nick

(0001596) agasky (reporter) 1969-12-31 17:33	User has not responded for 5 months. The last suggestion of moving the files from the network drive to the local drive might have worked since the user has not responded to emails since that suggestion.

(0004346) gstecher (administrator) 2019-12-13 09:37	just feedback

Issue History
Date Modified	Username	Field	Change
1969-12-31 17:33	user19	Note Added: 0001411
1969-12-31 17:33	user19	Status	new => assigned
1969-12-31 17:33	user19	Assigned To	=> agasky
1969-12-31 17:33	user19	Note Added: 0001412
1969-12-31 17:33	agasky	Note Added: 0001424
1969-12-31 17:33	agasky	Note Added: 0001426
1969-12-31 17:33	agasky	Note Deleted: 0001426
1969-12-31 17:33	agasky	Note Added: 0001427
1969-12-31 17:33	agasky	File Added: IFg15L12-1Ra.ab1.b1
1969-12-31 17:33	agasky	File Added: IL1015L12-1Fa.ab1.b1
1969-12-31 17:33	agasky	File Added: IL1015L12-1Fb.ab1.b1
1969-12-31 17:33	agasky	File Added: TLR216L12-8Fa.ab1.b1
1969-12-31 17:33	agasky	Note Added: 0001428
1969-12-31 17:33	agasky	Note Added: 0001429
1969-12-31 17:33	agasky	Note Added: 0001430
1969-12-31 17:33	agasky	Note Added: 0001432
1969-12-31 17:33	agasky	Note Added: 0001433
1969-12-31 17:33	agasky	Product Version	4.1b => 4.X
1969-12-31 17:33	agasky	Build	=> 4.0.2
1969-12-31 17:33	user19	Note Added: 0001434
1969-12-31 17:33	agasky	Note Added: 0001435
1969-12-31 17:33	agasky	Note Added: 0001436
1969-12-31 17:33	agasky	File Added: MEGA4_4028.zip
1969-12-31 17:33	agasky	File Added: MEGA4_4104.zip
1969-12-31 17:33	agasky	File Added: MEGA4_4153.zip
1969-12-31 17:33	agasky	Note Added: 0001439
1969-12-31 17:33	agasky	Note Added: 0001440
1969-12-31 17:33	agasky	Note Added: 0001596
1969-12-31 17:33	agasky	Status	assigned => closed
1969-12-31 17:33	agasky	Resolution	open => unable to reproduce
2019-12-13 09:33	guest	New Issue
2019-12-13 09:37	gstecher	Note Added: 0004346
2019-12-13 09:37	gstecher	Status	new => resolved
2019-12-13 09:37	gstecher	Resolution	open => no change required
2019-12-13 09:37	gstecher	Assigned To	=> gstecher

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