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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000354 | MEGA | [All Projects] Feedback | public | 2016-12-25 22:51 | 2017-01-18 13:37 | ||||
| Reporter | guest | ||||||||
| Assigned To | gstecher | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | resolved | Resolution | no change required | ||||||
| Platform | OS | ||||||||
| Product Version | MEGA 11 (Graphical Interface version) | ||||||||
| Target Version | Fixed in Version | ||||||||
| Summary | 0000354: Trouble installing MEGA7 on MAC | ||||||||
| Description | Hello, I've been using MEGA on windows for several years. Recently, I purchased a Mac and immediately downloaded MEGA, but was not able to install your program. I followed the directions but I was not able to open the disk image file. Any advice would be appreciated. Thank you. | ||||||||
| Tags | No tags attached. | ||||||||
| Attach Tags | (Separate by ",") | ||||||||
| First Name | Matt | ||||||||
| Last Name | Lambert | ||||||||
| Matthew.Lambert@wsu.edu | |||||||||
| Confirm Email | Matthew.Lambert@wsu.edu | ||||||||
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(0003735) gstecher (administrator) 2017-01-18 13:28 |
Hi Matt, I am writing in response to your question regarding the MEGA software and installation. Most installation problems for MEGA on Mac systems are caused by security settings that do not allow applications downloaded from sources other than the appstore to be installed. If that is the issue, you can temporarily disable that feature in your security settings to allow MEGA to be installed. If not, it would be helpful if you could send me a screen shot of the error messages that are displayed when installation fails. -- Best regards, Glen Stecher Institute for Genomics and Evolutionary Medicine igem.temple.edu |
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(0003738) gstecher (administrator) 2017-01-18 13:37 |
Hi Glen, Thanks for getting back to me. It was a different issue, but one that was entirely mac based. I figured it out and have been happily using MEGA since. Thanks. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2016-12-25 22:51 | guest | New Issue | |
| 2017-01-18 13:27 | gstecher | Assigned To | => gstecher |
| 2017-01-18 13:27 | gstecher | Status | new => assigned |
| 2017-01-18 13:28 | gstecher | Note Added: 0003735 | |
| 2017-01-18 13:37 | gstecher | Note Added: 0003738 | |
| 2017-01-18 13:37 | gstecher | Status | assigned => resolved |
| 2017-01-18 13:37 | gstecher | Resolution | open => no change required |
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Issue History |
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