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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000714 | MEGA | [All Projects] Feedback | public | 2018-03-28 12:07 | 2018-04-16 16:34 | ||||
| Reporter | guest | ||||||||
| Assigned To | gstecher | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | OS | ||||||||
| Product Version | MEGA 11 (Graphical Interface version) | ||||||||
| Target Version | Fixed in Version | ||||||||
| Summary | 0000714: Can't open on new Mac OS X (10.13.3) | ||||||||
| Description | For some reason MEGA7 will not open on my Mac OS X. Spoke to Apple customer support and their new version stops 'read only' dmg files from being opened. They claim this is something to be fixed on your end and that you should be informed. | ||||||||
| Tags | No tags attached. | ||||||||
| Attach Tags | (Separate by ",") | ||||||||
| First Name | Aimee | ||||||||
| Last Name | Kessell | ||||||||
| aimeekessell@mac.com | |||||||||
| Confirm Email | aimeekessell@mac.com | ||||||||
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Notes |
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(0003963) gstecher (administrator) 2018-04-06 09:11 |
Hi Aimee, I am writing in response to the bug report you recently submitted regarding the MEGA software. I am not able to reproduce the issue that you have encountered. When you try and run MEGA, is any error message displayed? Does the MEGA icon display in the dock? Also, can you use the link below to download the latest build and try installing using that build to see if it resolves the issue? https://www.megasoftware.net/releases/MEGA7.0.26_mac32_setup.dmg [^] -- Best regards, Glen Stecher Institute for Genomics and Evolutionary Medicine igem.temple.edu |
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(0003982) gstecher (administrator) 2018-04-16 16:34 |
no response from user, assuming it works for them |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2018-03-28 12:07 | guest | New Issue | |
| 2018-04-06 09:11 | gstecher | Assigned To | => gstecher |
| 2018-04-06 09:11 | gstecher | Status | new => assigned |
| 2018-04-06 09:11 | gstecher | Note Added: 0003963 | |
| 2018-04-06 09:11 | gstecher | Note Deleted: 0000646 | |
| 2018-04-16 16:34 | gstecher | Note Added: 0003982 | |
| 2018-04-16 16:34 | gstecher | Status | assigned => resolved |
| 2018-04-16 16:34 | gstecher | Resolution | open => fixed |
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Issue History |
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