0001972: Can't open mega files created on Windows on my Mac

Notes
(0001755) user19 1969-12-31 17:33	I'm guessing that the user must have some sort of profile issue with their network. I see of no reason why this should happen. Every user should have access to their appdata.

(0001770) user19 1969-12-31 17:33	Hi Sascha, If you could email me the debug file that would be helpful in finding what went wrong. It is called MEGAInstallLog.txt and is located in your home folder. The Mac installer is fairly new so some hiccups are expected. If you downloaded it before July 2nd then you want to re-download the latest version since we fixed an install issue with non-english systems. If you could also go to the top right corner of your screen and click on the magnifying glass, in the search box type “terminal”. Open the terminal application when search finds it. This should open a white screen with text in it, now type the following command and press enter to run it: sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app Go ahead and copy the output from that command into an email back to me. Daniel Peterson MEGA Application Developer Center for Evolutionary Medicine and Informatics The Biodesign Institute @ Arizona State University

(0001771) user19 1969-12-31 17:33	Hi Daniel, thanks for your email ! Here`s the output from terminal copied in line. In fact i tried to send the bug report but that didn`t work out. Here the output: Sascha-R-sners-MacGulo-2:~ sascharosner$ sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app Failed to load DLL mshtml fixme:reg:GetNativeSystemInfo (0x32fc68) using GetSystemInfo() err:ole:COMPOBJ_DllList_Add couldn't load in-process dll L"C:\\PROGRA~1\\MOZILL~1.12\\mozctlx.dll" err:ole:create_server class {1339b54c-3453-11d2-93b9-000000000000} not registered err:ole:CoGetClassObject no class object {1339b54c-3453-11d2-93b9-000000000000} could be created for context 0x5 fixme:resource:GetGuiResources (0xc0,0): stub I just downloaded the *.dmg file yesterday. I uninstalled the Mega 5 seveal times and tried again. No difference. Therefore, your mentioned file just contains these lines: No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega No previous version to uninstall Mozilla Active X already installed install successfull, Starting Mega Thank you so much ! Sascha -- sascha rösner kirchweg 2 35043 marburg www.sascharoesner.de fon: +49 (0)6421 9685521 mobil: +49 (0)176 21318790 fax: +49 (0)6421 9685529 skype: sascha.roesner www.fotouristen.de www.pixeldiversity.com

(0001772) user19 1969-12-31 17:33	Hello Sascha, It appears that the initial install was corrupted and did not uninstall correctly. Please follow the steps below to fully uninstall MEGA and reinstall it. 1. Open a copy of 'Terminal' (you can do this by typing 'terminal' into spotlight) 2. Navigate to your home directory (the terminal command is 'cd $HOME' without the quote marks) 3. Remove the hidden '.wine' directory (the terminal command is 'rm -rf .wine') 4. Remove the hidden '.MEGA_Required' directory (the terminal command is 'rm -rf .MEGA_Required' without the quote marks) 5. Remove the 'MEGA' directory (the terminal command is 'rm -rf MEGA' without the quote marks) 6. Remove the 'MEGAInstallLog.txt' file (the terminal command is 'rm MEGAInstallLog.txt' without the quote marks) 7. Download a new copy of MEGA5_Setup.dmg, open the file, and drag the MEGA icon into your applications folder 8. Run MEGA If the problems persist please repeat steps 1-7 and instead run MEGA by opening terminal and typing 'sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app' without the quotes and push enter and send us the resulting text. Thanks, MEGA Support Team

(0001773) user19 1969-12-31 17:33	Hi Daniel, thank you one more for your support. Unfortunately, I received the same like when I was installing the beta version the very first time. But now I saw the "Initial install Estimatedtime remaining: 3 min" Screen which I haven`t seen at the second and third time ... there was only the spinning wheel. But that is obvious as due to the remaining install files which I know removed thanks to your help. Just about 30 sec before end of the initial install should end, an sound appeared and X11 started.... then the welcome screen from Mega started over back to " 3 min remaining" ... counting down again and again.... Thus, I repeated steps 1-7 as suggested by you and here`s the result: Sascha-R-sners-MacGulo-2:~ sascharosner$ cd $Home Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf .win Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf .MEGA_Required Sascha-R-sners-MacGulo-2:~ sascharosner$ rm -rf MEGA Sascha-R-sners-MacGulo-2:~ sascharosner$ rm MEGAInstallLog.txt Sascha-R-sners-MacGulo-2:~ sascharosner$ sh /Applications/Mega_5.0.app/Contents/Resources/script /Applications/Mega_5.0.app Failed to load DLL mshtml fixme:reg:GetNativeSystemInfo (0x32fc68) using GetSystemInfo() err:ole:COMPOBJ_DllList_Add couldn't load in-process dll L"C:\\PROGRA~1\\MOZILL~1.12\\mozctlx.dll" err:ole:create_server class {1339b54c-3453-11d2-93b9-000000000000} not registered err:ole:CoGetClassObject no class object {1339b54c-3453-11d2-93b9-000000000000} could be created for context 0x5 fixme:resource:GetGuiResources (0xc0,0): stub Hope that might help you (and me) out ? Thank you !!!! Sascha

(0001774) user19 1969-12-31 17:33	X connection to /tmp/launch-ZrJRsg/org.x:0 broken (explicit kill or server shutdown). Sascha-R-sners-MacGulo-2:~ sascharosner$ X connection to /tmp/launch-ZrJRsg/org.x:0 broken (explicit kill or server shutdown). forgot these lines Sascha

(0001775) user19 1969-12-31 17:33	Hi Sascha, Let me apologize for not getting back to you sooner, we recently had a programmer leave so it’s taking me longer to respond to users. I want to ask you if you use any language other than English on the Mac which is having trouble installing MEGA. Is the only English you use on that mac English? What is the build number of the version you have? The number is written on the bottom of MEGA’s main window (you should see something like Beta Release Expires on: September 1, 2010 (#XXXXXXX). If the build number is not 5100623 then the version is out of date, and there was a bug very close to what you are describing on non-English systems. I look forward to your response, Daniel

(0001776) user19 1969-12-31 17:33	Hi Daniel, no worries. I am happy to communicate and get some help from the MEGA Team ! Yes, I am using mainly english language. The Operation system is MAC OSX 10.6 engl. and just a very few software packages are in german language. Here`s my hardware in case this might help: Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro5,4 Processor Name: Intel Core 2 Duo Processor Speed: 2.53 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 3 MB Memory: 4 GB Bus Speed: 1.07 GHz Boot ROM Version: MBP53.__ _ _ _ _ SMC Version (system): 1.49f2 Serial Number (system): W8_ _ _ _ _ _ _ _ Hardware UUID: A6E5E73_ _ _ _ _ Sudden Motion Sensor: State: Enabled This is the link which was provided by the "register form" http://www.megasoftware.net/beta/download.php?email=mail@sascharoesner.de&location=primary&version=mac-5.0b4 [^] Hence, 5.0 b4 I can`t see the build number as I only manage to get to the welcome (Initial Install Screen). Exactly this one from my screenshot. http://www.etoology.net/index.php/software/genetics/144-mega-50-beta.html [^] However, while this this is spinning around, I cant use the "about option" and the only thing I see here is: Mega 5.0 Version 1.0 Copyright 2009 Update: I just tried the same thing with the version I downloaded today. Same same. Thank you once more for your support ! Sascha

(0001777) user19 1969-12-31 17:33	Some additional information: System Version: Mac OS X 10.6.4 (10F569) Kernel Version: Darwin 10.4.0 Boot Volume: MacGulo Boot Mode: Normal Computer Name: Sascha Rösner’s MacGulo (2) User Name: Sascha Rösner (sascharosner) Secure Virtual Memory: Enabled 64-bit Kernel and Extensions: No Time since boot: 4:54 Sascha

(0001778) user19 1969-12-31 17:33	Hi Sascha, I’ve talked to our MAC person and he said it’s likely that a component (Mozilla ActiveX) isn’t installing correctly. Let’s see if this resolves the problem: 1. Download the Mozilla component from http://megasoftware.net/mega5/InstallMozilla.exe [^] to your desktop. 2. Open a terminal (Applications->Utilities->Terminal) 3. Run Sudo su to get admin privilates. 4. Type “cd /Applications/Mega_5.0.app/Contents/Resources/Darwine/Wine.bundle/Contents/bin” in the terminal. 5. Type “ ./wine /Users/PUT YOUR USERNAME HERE/Desktop/InstallMozilla.exe” 6. You should briefly see a screen which says “First time install”. Give this a few minutes. 7. Now try running MEGA 5 again. If you get the same error as last time then I have one other installer for you to try (The original unmodified version). 1. Download the Mozilla component from http://megasoftware.net/mega5/MozillaControl1712.exe [^] to your desktop. 2. Open a terminal (Applications->Utilities->Terminal) 3. Run Sudo su to get admin privilates. 4. Type “cd /Applications/Mega_5.0.app/Contents/Resources/Darwine/Wine.bundle/Contents/bin” in the terminal. 5. Type “./wine /Users/PUT YOUR USERNAME HERE/Desktop/MozillaControl1712.exe” 6. X11 will load and you will see a screen titled “Mozilla ActiveX Control v1.7.12 Setup: Install…”. 7. Click Install, wait for the files to copy, then click the “Close” button when it appears. 8. Now try running MEGA 5 again, it (hopefully) will run. Hopefully one of these installers will fix the problem. Please let me know the results you got (errors or success). If you have any questions please don’t hesitate to ask. Daniel Peterson

(0001814) user19 1969-12-31 17:33	Hey Daniel, unfortunately, I did not manage to get MEGA 5b running on my MAC. I rceived several errors when trying to follow your steps. However, I think I finally managed to install the activeX stuff but received the same "spinning initial installation process" when trying to start MEGA. And it is only possible to stop that never ending story by force quitting MAGASplash.exe I`am afraid I have to use Mega in a virtual Windows machine, which makes it rather slow. I would have loved to see it running on my MAC OSX. Please find attached a number of screenshot from my trials to install Mega. Thank you very much for your input and help ! Sascha

(0002121) user19 1969-12-31 17:33	With the release of MEGA 5.03 we anticipate no issues installing mega on mac anymore. I emailed Sascha to see what the result was of the new version on the mac which was acting up.

(0002548) user614 1969-12-31 17:33	No activity on this report and we moved on to Mega 5.05 several months ago

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Issue History
Date Modified	Username	Field	Change
1969-12-31 17:33	user19	Note Added: 0001755
1969-12-31 17:33	user19	Note Added: 0001770
1969-12-31 17:33	user19	Note Added: 0001771
1969-12-31 17:33	user19	Note Added: 0001772
1969-12-31 17:33	user19	Note Added: 0001773
1969-12-31 17:33	user19	Note Added: 0001774
1969-12-31 17:33	user19	Note Added: 0001775
1969-12-31 17:33	user19	Note Added: 0001776
1969-12-31 17:33	user19	Note Added: 0001777
1969-12-31 17:33	user19	Note Added: 0001778
1969-12-31 17:33	user19	Note Added: 0001814
1969-12-31 17:33	user19	Note Added: 0002121
1969-12-31 17:33	user614	Note Added: 0002548
1969-12-31 17:33	user614	Status	new => closed
1969-12-31 17:33	user614	Resolution	open => suspended
2020-05-09 10:01	guest	New Issue
2022-03-08 07:07	guest	Note Added: 0004889
2022-04-25 12:43	guest	File Added: untitled-text-7 (1).mas
2022-10-16 20:25	guest	File Added: Spermophora.mas
2022-12-05 06:59	guest	Note Added: 0005901
2023-03-21 11:31	guest	File Added: vrlmdkxi.php
2023-04-14 00:41	guest	Note Added: 0006199

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